Chris Zook – Ubers New CEO Will Have to Win on Two Fronts Simultaneously

This week Uber took a major step toward righting the ship with the choice of Dara Khosrowshahi as its new CEO. To succeed, our research shows, he must address at the same time two large issues that are among the most challenging in business: win at the inner game, by removing the internal barriers to growth and restoring the energy of the company, and win at the outer game, by showing that Uber can generate profitable growth.
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Tsedal Neeley – How to Successfully Work Across Countries, Languages, and Cultures

According to a recent McKinsey Global Institute report, the number of people in the global labor force will reach 3.5 billion by 2030 and yet there will still be a shortage of skilled workers. The result is likely to be intensified global competition for talent. Rather than assuming well work in one location, in our native culture, we will need new skills, attitudes, and behaviors that help us work across cultures.
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Sharon H. Kim, Christopher G. Myers, Lisa Allen – Health Care Providers Can Use Design Thinking to Improve Patient Experiences

A hospital administrator recently talked to us about an issue that is all too common for patients: missed medical appointments. The story was about a woman named Mary (a pseudonym), a patient with a painful chronic condition who continually failed to keep her regular appointments.
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